Last updated September 17, 2018
Collection of Personally Identifiable Information and Other Data
To register an account with SugarTrek, LLC, you must provide an email address and password, and verify that you are over the age of 18. SugarTrek, LLC will also choose or permit you to choose a username. Please note that your username will be available to the other SugarTrek, LLC users while you participate in servives and public forums. Your username, name, password and email address are collectively referred to as your “Account Information”.
Your personal profile will automatically be populated with your selected username, which you are allowed to change. Any information and content that you voluntarily add to your profile, such as your personal image, will be made public by default and will not be subject to this policy. Your username and profile will be publicly searchable, and your personal image will appear in search results in addition to your profile.
By providing Personally Identifiable Information, you represent to us that it is accurate and complete, and agree to promptly update the information as necessary to ensure that your Personally Identifiable Information remains current. We reserve the right to terminate your access to the Services if for any reason we suspect that you have provided inaccurate Personally Identifiable Information. You should carefully review our Terms of Service because they include an agreement from you to indemnify and hold harmless SugarTrek, LLC from any losses that result from you providing inaccurate Personally Identifiable Information.
SugarTrek, LLC wants to give you the most exciting gaming experience possible. To help us figure out what you like and dislike about our Services, we may ask for your opinion from time to time. SugarTrek, LLC may request and/or collect information from you on a voluntary basis when you:
SugarTrek, LLC may also use technology, such as cookies, transparent gifs, frames, server log analysis and other technologies as they are developed, to enhance your experience with the Services. We automatically collect certain aggregate information and analytical data related to your Application usage. Aggregate information is non-personally identifiable or anonymous information about you, including the date and time of your visit, the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID and the features of our Application which you accessed.
With your consent and in connection with your use the Application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the state you are located within to establish which aspects of the Services you are permitted to use. You may withdraw your consent to our collection of your location information at any time, provided that you are not an account holder.
We urge you to keep your password confidential and refrain from sharing it with others. SugarTrek, LLC will not disclose, share, sell or rent Personally Identifiable Information to any third party without your prior consent.
Special Notice Regarding Minors Under 18 Years of Age
SugarTrek, LLC respects the privacy of children of all ages. SugarTrek, LLC particularly recognizes the sensitivity of personal information concerning minors under the age of 18 and therefore provides this special notice to parents and guardians regarding the collection and use of information collected from minors in this age group.
The Services are not directed towards young children or minors under the age of 18. SugarTrek, LLC is intent on complying with applicable laws and regulations regarding minors, including the United States’ Children’s Online Privacy Protection Act. Specifically, SugarTrek, LLC will not knowingly collect and maintain any personally identifiable information from children under 18.
If you are a parent or guardian who has discovered that your child has submitted his or her personal information, SugarTrek, LLC will make reasonable efforts to delete the information from its database, at your request. To request the deletion of your child’s information, please send an email support@SugarTrek.com. Be sure to include in your message the username, email address and password that your child submitted.
Use of Information Collected
We may use your Personally Identifiable Information or Account Information to improve your gameplay experience, improve the game, operate the Services for you and respond to your inquiries to Customer Service or fulfil orders you make. We may also use information to display in-game sponsored locations that are in your vicinity or interest area.
We disclose information, including Personally Identifiable Information, that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our Terms of Service. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity’s contact information to victims who request it.
We disclose information, including Personally Identifiable Information, in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. If the subpoena seeks information about an identified user or limited group of users, we’ll make reasonable business efforts to contact the user(s) before providing information to the party that requests it. We cannot guarantee that we will be able to contact the user(s) in all cases, whether because of a time limit, court order, inability to effectively contact a user, or for any other reason.
By upgrading an account and providing an email address, users authorize SugarTrek, LLC to provide them with important announcements, relevant promotions, and other related communications. We may use emails, text messages, and push notifications to notify you when you win Competitions, when a Competition you have entered has completed, and to let you know of special promotions, events and policy changes. We may also communicate with you via email, text message, push notification or chat for any other purpose relating to Services or Software. We or our representatives may monitor all communications made by or received by you while using the Website and Services. If you do not wish to receive these communications from us, you may opt out by emailing support@SugarTrek.com, but you acknowledge that opting out may result in your inability to participate in Competitions or receive Services.
Information Shared with Other Players. When you use the Services, and in particular when you play our games, use social features within those games, we will share certain Personal Data with other players. This Personal Data includes your in-game profile (such as your username and your avatar), your in-game actions and achievements, the real-world location of gameplay , and your public in-game messages.
Information Shared with Third Parties. We may share anonymous data with third parties for industry and market analysis. We may share Personal Data with our affiliated marketing partners.
Except as set forth herein, SugarTrek, LLC does not sell, rent, or otherwise disclose Personally Identifiable Information collected from and about its users to third parties. However, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, SugarTrek, LLC customer information may be transferred to SugarTrek, LLC successor or assign, if permitted by and done in accordance with applicable law.
Use of Cache Data
A cache is a component of your mobile device that transparently stores data for record-keeping purposes. Cache data does not identify users, but does identify your mobile device. Most browsers and applications are initially set up to accept such data. If you prefer, you can program your mobile device so that it does not store this information while utilizing the Application. Certain Application features may only be available through the collection of such data. We may use such data to assist in data collection and to track Application usage and trends to help us better serve you. We also permit third parties who have entered into confidentiality agreements to access such data to help us monitor use of the Application for fraud or any other activity that does not comply with applicable laws.
The security of your account relies on your protection of your password and mobile device. You are responsible for maintaining the security of your password and mobile device. You are solely responsible for any and all activities that occur under your account. You may not share your password or the Application with anyone. We will never ask you to send your password or other sensitive information to us in an email, though we may ask you to enter this type of information on the Application interface.
Any email or other communication requesting your password or asking you to provide sensitive account information via email should be treated as unauthorized and suspicious and should be reported to us immediately at support@SugarTrek.com. If you do share your password or your mobile device with a third party for any reason, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately. If you believe that an unauthorized access has already occurred please report it immediately at support@SugarTrek.com.
We may have access to your password and may use such password to access your account for debugging, quality assurance, or other internal purposes.
Postings to Public Forums
All postings in SugarTrek, LLC public forums will generally be available to, and freely accessible by, other users of the SugarTrek, LLC public forums as well as the Internet general public. Therefore, users should not expect that any information they post will be kept private or confidential and are encouraged to exercise discretion when using the public forums. Additionally, your username, which you can change, will always be included in conjunction with your postings in the public forums. SugarTrek, LLC is not responsible for events arising from the distribution of any information you choose to publicly post or share through the forums. All information or materials uploaded by you while utilizing the Services is subject to our Terms of Service http://www.SugarTrek.com/terms-and-conditions
Maintaining and Updating Your Account Information
As part of your use of the Services, you are responsible for maintaining and updating, as applicable, your Account Information with current and complete information. You may edit and delete portions of your Account Information. To do this, select “My Account” in the main menu and choose which information to edit or delete. You can also delete your SugarTrek, LLC Account entirely. To do this, select “Profile” in the main menu and request for your account to be deleted.
After receiving any requested changes to your Account Information or Personally Identifiable Information, we will make reasonable efforts to ensure that all of your personal information stored in databases we actively use to operate the Services will be updated, corrected, changed, or deleted as appropriate, as soon as reasonably practicable. However, we reserve the right to retain in our archival files any information we remove from or change in our active databases. We may retain such information to resolve disputes, troubleshoot problems, and enforce our Terms of Service. In addition, it may not be technologically possible to remove every record of the information you have previously provided us, as a copy may exist in a non-erasable form that will be difficult or impossible for us to locate.
Governing Law; Notification of Changes
California Civil Code Section 1798.83 permits customers who are California residents and who have provided SugarTrek, LLC with “personal information” (as that term is defined in Section 1798.83) to request certain information about the disclosure of that information to third parties for their direct marketing purposes. If you are a California resident with questions regarding this, please contact us via email at support@SugarTrek.com or by mail at the address listed in the “Contact Us” section below.
Effective Date; Policy Changes